RETURNS POLICY

The In 2 Whiteboards Pty Ltd website will accept returns for the following:

  • Goods damaged or faulty prior to delivery
  • Goods supplied incorrectly
  • Goods that vary from their description on the website

In 2 Whiteboards Pty Ltd will use its best endeavours to replace any faulty Goods, or Goods damaged prior to delivery. Damaged or faulty Goods will be replaced (at the discretion of In 2 Whiteboards Pty Ltd) or where replacement of damaged or faulty Goods is not possible (in the opinion of In 2 Whiteboards Pty Ltd) a full refund will be issued for the value of the damaged or faulty Goods. All damaged and faulty goods must be returned to In 2 Whiteboards Pty Ltd at a cost to us.

In 2 Whiteboards Pty Ltd will not accept responsibility where customers deem a product the wrong size, because of inaccurate measurement.

In 2 Whiteboards Pty Ltd will not accept responsibility if goods cannot be delivered i.e. if a large whiteboard is unable to be manoeuvred around a stair well or corner or through an access door. The customer must determine accessibility before ordering.

Change of Mind returns will incur a 20% restocking fee of total balance.

Any returning items are shipped at the owners risk and In 2 Whiteboards Pty Ltd will not take responsibility for any lost or damaged items.

Please contact info@in2glasswhiteboards.com.au if you wish to return an order. You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns.

REFUNDS

Whenever possible, In 2 Whiteboards Pty Ltd website will replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.

PACKAGING & POSTAGE

Postage costs will be covered by our Paid Return Postage service. Returned orders should be returned in the original packaging.

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